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If you live in a hard water area that is susceptible to limescale, the answer is yes. A water softener will remove any limescale and impurities in your water supply and stop them from entering into the steam generator. If a steam generator fails due to limescale, much like a kettle element would, this may not be covered by the manufacturer's warranty as it is not product fault, it is, the water delivered to it.
You can check your postcode and water HERE. We offer a Vidalux water softener to treat a home of up to 4 bedrooms HERE - £10 off when purchased with a shower