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General
How Long For Delivery?
For smaller items delivery is either next day or 48 hours as standard Medium items like tower towers are 2-3 working days Large items (showers, sauna and hot tubs) have a 5-7 working day turnaround although many have an express delivery option for ...
How does the lowest price promise work - The best service and price, there must be a catch?
Nope - there is no catch. We check our prices regularly to ensure we are the best price out there. In the unlikely event, you do find it cheaper. We'll not only match it, but we'll also beat it as a little thank you for alerting us to the price. The ...
What is the policy for returns?
Not happy with a product - No problem. we offer a full 14 days returns policy for non-customised orders. Simply get in touch with us for a returns reference and we'll set it in motion. Click here for more info
What does 'parts warranty' mean?
Where quoted - Many of the items on our site comes with a 'parts warranty'. If any fault occurs, we operate a no quibble warranty system where we will send any required replacement parts to you on a next day delivery service where possible, completely...
What warranty do I get?
Like all products from legitimate manufacturers the warranty for them is carried and covered by that manufacturer - The duration of any warranty is advised on the items page. You should in all cases check the manufacturer's page for further warranty ...
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Steam shower FAQ's
How much does the steam function cost to run?
The steam functions cost surprisingly little to run. Based on current costs for electricity to operate the steam function for a recommended maximum of half and hour is around 30-50 pence. Compare this to the cost of travelling to a Sauna in a Health ...
What are the electrical requirements of a Steam Shower?
You should always seek advice from an electrician prior to installing your shower and also view the installation instructions in this regard. 3kw Steam Showers (without Whirlpool baths) require only a single 13amp electrical supply. With whirlpool require...
What's the water pressure required for your showers?
Steam showers require between 1 and 3 bar of pressure at the unit to operate. For optimum results 2-3 bar is recommended. Please note that all Steam Cabins require a flow rate of at least 7.5 litres per minute and steam showers around 14 litres. The ...
Do I need to tile under or behind the unit?
It is recommended that you fully tile under your shower, steam shower or whirlpool bath, this is because they are designed to be freestanding and as such may be required to be slid away from the wall for service access. Tiling fully under the tub enables...
I'm in a hard water area, can I still have a shower?
Yes. If you know you live in a Hard water area, you may well have a water softener fitted to your water supply to remove the build-up, if not you must fit one for the water purpose of most manufacturers, as this will protect the steam generator from ...
Can a flip-down seat be used on any shower in place of the stool?
The quick answer is yes, however. only on showers where the center column it attaches to is made from metal. We have a small percentage of showers where this column is made from glass and as such is not strong enough for it. Where the column is metal...
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Controls and features
What is the Ozone device on Vidalux showers?
The Ozone device fitted to Vidalux steam showers is used to help prevent the build up of mould and mildew which thrive in warm moist places. Your steam Shower is fitted with an 03 cleaning function. Ozone is a highly effective natural steriliser that...
There are 3 chrome knobs on the control panel, what are they for?
Many of our units come with 3 control knobs located on the control panel to operate the ‘water’ functions in the unit. The top control is a divertor valve, turning this will divert the water to the various functions in the shower such as the hydro massage...
What is safety glass?
All of our showers are fitted with safety glass. Safety glass has enhanced thermal resistance, and breaks into small cuboid fragments rather than irregular sharp shards of glass and therefore is less likely to cause injury. Safety glass is often called...
The shower i am looking at has an extractor fan?
Due to the enclosed nature of steam shower cabin, the moisture and humidity created by steam and general showering our showers have a built in fan to help remove moisture when you have finished using the shower. Most bathrooms/en-suites have an extractor...
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Installation queries
what are the water connections at the back of the shower?
The water connections at the rear of the shower originate from the diverter assembly and have 15mm threads. Fitting flexible hoses onto this shower should then go onto isolation valves then feeding to the Hot and Cold water supply in the property. Ideally...
My shower doors do not open smoothly
In order for your doors to open and run smoothly they need to be correctly fitted to ensure they are not too tight in the runners, that they run level and finally that they are lubricated.Using the spanner supplied with your shower follow the instructing...
How much clearance is there under the shower?
Under most of our steam shower tub bases there is approximately 25mm clearance from the bottom of the waste assembly to the floor. (This height is variable depending on the height the adjustable feet are set). The waste from any shower needs a suitable...
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