Help Center

 

General
How Long For Delivery?
For smaller items delivery is either next day or 48 hours as standard Medium items like tower towers are 2-3 working days Large items (showers, sauna and hot tubs) have a 5-7 working day turnaround although many have an express delivery option for ...
How does the lowest price promise work - The best service and price, there must be a catch?
Nope - there is no catch. We check our prices regularly to ensure we are the best price out there. In the unlikely event, you do find it cheaper. We'll not only match it, but we'll also beat it as a little thank you for alerting us to the price. The ...
What is the policy for returns?
Not happy with a product - No problem. we offer a full 14 days returns policy for non-customised orders. Simply get in touch with us for a returns reference and we'll set it in motion. Click here for more info
What does 'parts warranty' mean?
Where quoted - Many of the items on our site comes with a 'parts warranty'. If any fault occurs, we operate a no quibble warranty system where we will send any required replacement parts to you on a next day delivery service where possible, completely...
What warranty do I get?
Like all products from legitimate manufacturers the warranty for them is carried and covered by that manufacturer - The duration of any warranty is advised on the items page. You should in all cases check the manufacturer's page for further warranty ...
How much electricity will my item use?
The quick answer is KW's or watt multiplied by the cost per hour   Let's break it down a little: According to THIS WEBSITE HERE - the average cost per KW (1000 watts) is about £0.15p per hour So, if a steam shower, for example, is ...
Please can you tell me what is the difference between the Standard Triton Shower and the Triton Lux Metal Shower? Thank you.
The 'standard' is a white plastic 'sports shower' where are the 'luxury version' is a sleeker-looking, glossy faced shower If you change selection you can see the main image change to reflect the shower model
Do you provide installation?
We do not provide installation directly I'm afraid - We are a retailer only
Are shower cabins any good?
Shower cabins are really good for value and performance. They cut the cost of tiling and installation. They’re much easier to maintain than traditional showers and nothing is hidden behind walls or out of reach for maintenance. The glass is also easier...
Are shower cabins easy to install?
High-quality shower cabins are really easy to install. You only need a few, common tools and DIY know-how to put them together. Then you just connect the shower to the mains. Alternatively, you could get a plumber to do that bit for you, but for the ...
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How much does the steam function cost to run?
The steam functions cost surprisingly little to run. Based on current costs for electricity to operate the steam function for a recommended maximum of half and hour is around 30-50 pence. Compare this to the cost of travelling to a Sauna in a Health ...
What are the electrical requirements of a Steam Shower?
You should always seek advice from an electrician prior to installing your shower and also view the installation instructions in this regard. 3kw Steam Showers (without Whirlpool baths) require only a single 13amp electrical supply. With whirlpool require...
What's the water pressure required for your showers?
Steam showers require between 1 and 3 bar of pressure at the unit to operate. For optimum results 2-3 bar is recommended. Please note that all Steam Cabins require a flow rate of at least 7.5 litres per minute and steam showers around 14 litres. The ...
Do I need to tile under or behind the unit?
It is recommended that you fully tile under your shower, steam shower or whirlpool bath, this is because they are designed to be freestanding and as such may be required to be slid away from the wall for service access. Tiling fully under the tub enables...
I'm in a hard water area, can I still have a shower?
Yes. If you know you live in a Hard water area, you may well have a water softener fitted to your water supply to remove the build-up, if not you must fit one for the water purpose of most manufacturers, as this will protect the steam generator from ...
Can a flip-down seat be used on any shower in place of the stool?
The quick answer is yes, however. only on showers where the center column it attaches to is made from metal. We have a small percentage of showers where this column is made from glass and as such is not strong enough for it. Where the column is metal...
How much electricity will my item use?
The quick answer is KW's or watt multiplied by the cost per hour   Let's break it down a little: According to THIS WEBSITE HERE - the average cost per KW (1000 watts) is about £0.15p per hour So, if a steam shower, for example, is ...
We have Standard Boiler fitted with Pump upto 4 bar pressure . Will that work for 2 Steam showers that I am looking to buy
Yes absolutely. The minimum we would recommend is 1.5bar for the steam showers to ensure reasonable performance. To enable the jets and a very good flow from the overhead monsoon 2 bar or more would be ideal. With 4 bar you have very, very good pressure...
We want to install a steam shower cubicle in an outbuilding which only has mains cold water supply. What are our options for a steam shower... is a power shower option available?
A cold only fed is not an option for steam showers I'm afraid. This is because there would be no showering option. A cold only fed would need an electric shower to be inside the cabin, electric showers are not able to be installed in environments that...
If there a problem with the electrics appears, does it stop you showering or using the massage jets?
In the extremely unlikely event, there was ever an issue with the electrics or indeed even if the shower did not have an electric supply or was not 'plugged in' - The shower functions are separate and are not dependent on this
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Controls and features
What is the Ozone device on Vidalux showers?
The Ozone device fitted to Vidalux steam showers is used to help prevent the build up of mould and mildew which thrive in warm moist places. Your steam Shower is fitted with an 03 cleaning function. Ozone is a highly effective natural steriliser that...
There are 3 chrome knobs on the control panel, what are they for?
Many of our units come with 3 control knobs located on the control panel to operate the ‘water’ functions in the unit. The top control is a divertor valve, turning this will divert the water to the various functions in the shower such as the hydro massage...
What is safety glass?
All of our showers are fitted with safety glass. Safety glass has enhanced thermal resistance, and breaks into small cuboid fragments rather than irregular sharp shards of glass and therefore is less likely to cause injury. Safety glass is often called...
The shower i am looking at has an extractor fan?
Due to the enclosed nature of steam shower cabin, the moisture and humidity created by steam and general showering our showers have a built in fan to help remove moisture when you have finished using the shower. Most bathrooms/en-suites have an extractor...
If the product LW19 comes with 1 year guarantee, how much extra is it to extend to 6 years ?
The item comes with a Lisna Waters 2 Year Parts Warranty as standard, I'm afraid there is no option to extend
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Installation queries
what are the water connections at the back of the shower?
The water connections at the rear of the shower originate from the diverter assembly and have 15mm threads. Fitting flexible hoses onto this shower should then go onto isolation valves then feeding to the Hot and Cold water supply in the property. Ideally...
My shower doors do not open smoothly
In order for your doors to open and run smoothly they need to be correctly fitted to ensure they are not too tight in the runners, that they run level and finally that they are lubricated.Using the spanner supplied with your shower follow the instructing...
How much clearance is there under the shower?
Under most of our steam shower tub bases there is approximately 25mm clearance from the bottom of the waste assembly to the floor. (This height is variable depending on the height the adjustable feet are set). The waste from any shower needs a suitable...
We want to install a steam shower cubicle in an outbuilding which only has mains cold water supply. What are our options for a steam shower... is a power shower option available?
A cold only fed is not an option for steam showers I'm afraid. This is because there would be no showering option. A cold only fed would need an electric shower to be inside the cabin, electric showers are not able to be installed in environments that...
Are shower cabins easy to install?
High-quality shower cabins are really easy to install. You only need a few, common tools and DIY know-how to put them together. Then you just connect the shower to the mains. Alternatively, you could get a plumber to do that bit for you, but for the ...
How much does it cost to install a shower cabin?
You can install a shower cabin yourself if you’re competent at DIY. If you’re not, then you’d usually be looking at £200 -£250 for labour. This would depend on where you live and on whether you need someone to assemble the shower cabin or just to connect...
Do I need a professional to install the shower?
No, if you can put together flat-pack furniture you can put together a shower cabin. If you can plumb in a washing machine you can plumb in a shower. If you can’t, it’s no problem. There will be plenty of local tradespeople who can install the shower...
Do you recommend any fitting services?
You can fit the shower yourself if you’re handy at DIY. If not, the easiest way to get a fitter is to check your local area for recommendations. Any handyperson can put a shower together. Any plumber can install one. Just look for someone with good reviews...
Some showers need an extra 40cm space, why is that?
You need additional space to access the back of the shower during the build. This is at access the water connections and panel fixings. Therefore, the item is built away from the wall until completed to allow a body behind. Once finished, the shower ...
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Sauna FAQ's
How will my sauna arrive?
Via courier on a pallet
Is this an outdoor sauna
No, unless the listing or title specifically, "Outdoor sauna" then it is not manufactured or intended to be sited directly outside without making amendments or customisations to the product or at least sitting it in a suitable dry housing/summer house...
How much electricity will my item use?
The quick answer is KW's or watt multiplied by the cost per hour   Let's break it down a little: According to THIS WEBSITE HERE - the average cost per KW (1000 watts) is about £0.15p per hour So, if a steam shower, for example, is ...
How much clearance (if any), is needed above the sauna? Would it safely sit in a 2000mm high space
You would need additional space to lift the roof on to the walls as well as to give access to the connections within the roof. 215cm would be more than sufficient
Having looked at your installation guide am I right in thinking that a registered electrician is required for installation so as to obtain a warranty ?
Anyone can install one of these saunas, indeed they are designed to be quick build and any DIY'er can have the body assembled within 20 minutes. If there is a plug socket nearby, they simply plugin. UK law states that any new electric supply (feed...
Can the units be disassembled to reassemble elsewhere if necessary
Yes, the innovative 'click and lock' system means they can be with you for life in any room or home
What space do I need around the vidulax 1 person sauna including height. And what floor surface does it need
You do need to be able to get access to each side to build so at least the width of a body at one side and the back. The top you just need enough space to be able to get your hands in, approx 200cm
Which is best, a Traditional sauna or infrared?
A traditional sauna combines the benefits of heat and steam. An infrared sauna only offers the benefit of heat but does penetrate deeper and offers more health rewards. Infrared saunas are easier to tolerated and easier to facilitate in the home. However...
How do saunas work?
A traditional sauna works by heating both the general space and the container of rocks. Water is poured on the rocks and these create steam to create humidity. Modern use infrared heat to penetrate deeper into the skin below surface level and heat from...
Is it OK to sauna every day?
For most people, it is OK to sauna every day as long as you take proper precautions. In particular, make sure that you drink plenty of water and have something light to eat both before and after your treatment. It’s also OK if you sauna 3-5 times a week...
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Is a Jacuzzi and whirlpool bath the same?
Jacuzzi is a specific brand of whirlpool bath. There are many other options. All high-quality whirlpool baths will deliver the same benefits. You get the relaxation of heat and the stimulation of massage. This helps boost your heart rate, improving your...
Are whirlpool baths expensive to run?
A domestic whirlpool bath will usually have a running power consumption of around 4amps. They need a bit more on start-up to get the pumps moving but this is only very temporary. This means they cost about 3p an hour more than an equivalent regular bath...
Are whirlpool baths noisy?
Whirlpool baths used to be noisy but the technology has moved on a lot since then. High-quality whirlpool baths now dampen the vibrations which used to create the irritating noise. You still hear the bubbles being made but you can easily cover this with...
Are whirlpool baths good for arthritis?
Whirlpool baths are excellent for arthritis. The combination of heat and massage relaxes stiff joints. It also expands blood vessels and boosts your heart rate. This means that white blood cells go around your body more quickly. These help to reduce ...
what size electric cable for a whirlpool bath?
Most high-quality whirlpool baths use a standard 13amp power supply. You should, however, double-check the manufacturer’s guidance to be sure. As a whirlpool bath needs to be connected to the mains, you should always get a qualified electrician to do...
Are whirlpool baths unhygienic?
Whirlpool baths are as hygienic as normal baths. If, however, you don’t like the idea of using a bath to get clean, you can have a shower first and then just enjoy lying in the hot water. Some whirlpool baths even come with integrated showers
How do you clean a whirlpool bath?
After each use, rinse off the whirlpool bath. Every 1-3 months (depending on use) clean the bath with a commercial whirlpool bath cleaner. You can clean the jets with dental floss and/or a toothbrush. Clean the taps/hardware in the same way as on a regular...
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Hot Tubs
Are hot tubs expensive to run?
A high-quality hot tub will cost about £1 to £1.50 a day to run, depending on size. If you want to minimize the running cost of a hot tub:1 Choose a small tub2. Keep the lid on (out of use)3. Clean it and maintain it
How often should you change hot tub water?
Change your hot tub water every 3 to 4 months if you’re using your hot tub regularly. This will prevent excessive chemical buildup. If you’re only using your hot tub occasionally, you can leave the water for up to a year
Is it cheaper to leave a hot tub on?
It’s cheaper to leave your hot tub on at its usual temperature if you’re using it regularly. If you’re only using it occasionally, it’s still best to leave it switched on. You can, however, save some money by turning down the temperature a few degrees...
Are hot tubs high maintenance?
Hot tubs are very easy to maintain as long as you choose a high-quality model. You just need to clean the water, the filters and the tub itself. Most of this can be done with cleaning products. The key point is to do regular maintenance so everything...
What hot tub chemicals do I need?
The hot tub chemicals you need are:a pH increasera pH decreasersodium-dichlorchlorine granules OR Bromine or Oxygen The pH increaser and decreaser balance the water. The sodium-dichlor removes algae and boosts other cleaning products. Chlorine is generally...
How often should you add chlorine to your hot tub?
You will generally need to add chlorine to your hot tub every 1-3 days depending on how often you use it. You need to maintain a chlorine level of between 3-5mg/l at all times. If you’re using chlorine granules 1mg/l = 2g per 1000 litres
Hot tub vs jetted bathtub, differences?
Hot tubs are much bigger than jetted bathtubs and are often used by two or more people together. Because of their size and weight hot tubs tend to be used outdoors. Many hot tubs are inflatable so they can be stored indoors in the cooler months
What does it mean to ‘’shock’ a hot tub?
How often do I need to shock a hot tub?
You should shock a hot tub once a week if it’s in regular use. If it’s only in light use once a month is usually enough. You should also shock a hot tub after taking it out of storage and before putting it back into storage
Relaxation
The combination of hot water and massage is superbly relaxing for body and mind. You can add the benefits of socialization or just enjoy it by yourself. Hot tubs are great for all kinds of everyday conditions like stress, exhaustion and insomnia
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Steam Room
Will it be the same as the steam room at the gym?
The effect will be the same as the steam room at the gym. The steam room at the gym will probably be bigger so it will need a commercial-standard steam generator but the science and principle are the exact same. Heat and humidity brought on by steam ...
Does the KW of the steam generator affect the function?
The KW of the steam generator affects the rate it can produce steam. Commercial steam rooms need a high KW rating because of the size of the room and home steam rooms and steam showers are fine with less powerful steam generators. Having a high KW in...
What is the best value for money steam generator, i.e 4.5kw or 6kw?
Again it is all down to the size of the room, you do not want something too powerful it is burning more power than is required. Most generators are very efficient and most expenditure is used to make steam. Use the manufacturers guide carefully to gauge...
How do I specify the size and KW I need for my room?
Taken from the Vidalux manual, please note, different manufacturers may vary and this is for guidance only. CLICK 'READ MORE' TO SEE THE GUIDE
What electrical connections and cable do I need?
Taken from the Vidalux manual, however, all manufacturers will be similar.   CLICK 'READ MORE' TO SEE THE GUIDE
What materials do I need to construct the room?
Traditionally porcelain tiles have generally been used for steam rooms. These are cool, durable and easy to clean. Tiles should be none porous and precautions should be made for the slippy floor. Modern steam rooms can simply be wet rooms with suitably...
Do I place the control panel inside or outside the room?
Usually, you will put the control panel on the back wall of your steam room for ease of use. That said, always follow the manufacturer’s instructions. You may wish to put it outside so users cannot touch or alter the settings. Either is usually fine ...
Where do I need to house the generator itself?
The generator MUST be accessible for future servicing. and MUST NOT be installed inside the steam room itself. Common locations include a bespoke cabinet outside the room, a nearby closet, basement or attic. You can even install inside a custom made ...
I live in a hard water area, do I need a water softener?
If you live in a hard water area it’s highly advisable to use a water softener with your steam generator. This will prevent it from becoming clogged up by limescale. Limescale damage is unlikely to be covered by the manufacturer’s warranty so a water...
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